Privacy policy

Last updated: 2025-11-05

At Classavatar, protecting your personal information is a priority. This Privacy Policy explains what types of information we collect, how we use it, with whom we share it, and what your rights are.
It applies to all of our publicly accessible websites, platforms, newsletters, and services (the “Services”).

1. What personal information do we collect, why, and how?

We collect different types of personal information in order to provide our Services, improve how they work, and ensure a safe and personalized experience.

Categories	Examples of information	How and why we collect and use it
Technical data	IP address, browser type and version, device used, operating system.	Collected automatically through cookies and pixels integrated into our Services, including those from trusted partners. Used to ensure the security, performance, and technical compatibility of our platform.
Usage and performance data	Pages viewed, links clicked, visit duration, language preferences, traffic source.	Helps us understand how our Services are used and improve their content, usability, and effectiveness. Collected via analytics tools (e.g., Google Analytics).
Identification and contact data	First and last name, email address, phone number, information you include in your messages.	Collected when you contact us by email, contact form, or via our social media. Used to respond to your questions, handle your requests, and support your account or subscription.
Marketing and communication data	Email address, newsletter subscription preferences, email open rates.	If you subscribe to our newsletter or agree to receive marketing communications, this data allows us to send you relevant content and measure its effectiveness. You may withdraw your consent at any time.

In general, we only collect the information necessary to deliver our Services and meet our legal obligations.

2. With whom do we share your personal information?

We share certain personal information with trusted third parties only when necessary for the operation of our Services or as required by law.

Third-party categories	Role or justification
Technology providers	Secure hosting of the Classavatar platform, maintenance, and data backups.
Communication providers	Sending newsletters, service messages, or responses to your requests.
Analytics providers	Statistical tracking of how our Services are used (e.g., Google Analytics).
Social media platforms	If you interact with Classavatar on social networks (e.g., Facebook, Instagram), certain data may be processed under their own policies.
Professional advisors	In some cases, we consult legal, accounting, or technical experts to ensure compliance and the security of our operations.
Public authorities	We may need to disclose certain information if required by law, investigation, or court order.

Apart from the cases above, Classavatar does not sell or rent your personal information to third parties.

3. Use of cookies and similar technologies

We use cookies to:

Ensure the operation and security of the site;
Analyze traffic and improve the user experience;
Remember your preferences;
Provide, where permitted, targeted advertising content.

Cookie management

You can adjust your preferences at any time in your browser settings. However, refusing certain essential cookies may limit some site features.

4. Where and how are your information stored and protected?

Your data is hosted on secure servers located in Canada and may, in some cases, be processed in other countries by our service providers.
When information is transferred outside Canada, it remains protected in accordance with this Policy, although local laws may offer a different level of protection.

We implement strict physical, technical, and administrative measures to protect your information against unauthorized access, disclosure, or use.
No method is infallible; we therefore review our practices regularly to strengthen security.

Personal information is retained only for the period necessary to achieve the purposes described above, unless a longer retention is required by law.

5. Your rights

You may, at any time:

Access the personal information we hold about you;
Request a correction if it is inaccurate, incomplete, or outdated;
Withdraw your consent for specific uses, to the extent permitted by law.

To exercise your rights, please contact us at:
📧 info@classavatar.app

Proof of identity may be required to process certain requests.

6. Marketing communications

You can unsubscribe from our newsletters or other promotional communications at any time by clicking the unsubscribe link included in each email or by contacting us directly.
Withdrawing consent does not affect essential communications (e.g., account management, customer service, billing).

7. Updates to this Policy

We may update this Policy from time to time to reflect changes in our practices or legal obligations.
The most recent version will always be posted on our site with the revision date. By continuing to use our Services after an update, you agree to the revised Policy.
If we make significant changes to this Privacy Policy, an email will be sent to all users and to School Service Centres/School Boards.

Contact

For any questions about this Policy or how we handle your personal information, please contact:

Isabelle Lemieux, Privacy Officer
📧 isabelle@classavatar.app
📍 260 Notre Dame St W, Montreal, QC, H2Y 1T3